Arcadia University 450 S. Easton Rd Glenside, PA 19038 Phone: (215) 572-2910 Toll-free: 1-877-ARCADIA or 1-877-272-2342 Fax: (215) 572-4049 Web site: www.arcadia.edu

KeyFacts Founded: 1853 Type of Institution: Coeducational, private, comprehensive university in Suburban Philadelphia Enrollment: Over 3,000 undergraduates, including 1,400 full-time, more than 400 part-time undergraduates and more than 1,200 grad students Faculty: 306 faculty members. Eighty-five percent of full-time assistant, associate, and full professors hold doctorate or terminal degrees. Student/Faculty Ratio: 12: 1 Degrees Offered: B.A., B.F.A., B.S., M.A., M.S., and doctoral degrees in more than 40 majors. Study Abroad: Students can study abroad in Australia, England, Greece, Ireland, Italy, Korea, Mexico, New Zealand, Northern Ireland, Scotland, Spain, or Wales. Residence Halls: Seven residence halls house more than 950 students and offer a variety of housing options. Arcadia Students Offer Medical Practices a Chance to Improve Patient Relations The manner in which patients are treated by members of a medical practice is arguably just as important as the quality of care offered at that practice. Few Americans are unable to identify with the experience of going to the doctor, and this experience can range from comfortable to frustrating to completely aggravating. However, a group of health administration students at Arcadia University is going to help doctors remedy the situation. Students in the Improving Patient Relations Project (IPRP) have contacted local doctors and practices in order to evaluate how each group handles patients and to advise the practice on ways to improve relations. The students have lined up four offices, where they will examine the patient experience from beginning to end. "We want to bridge the gap between patients and health care providers," says Bob Kieserman, a professor in the health administration program who is head of the project and calls patient mistreatment one of his pet peeves. "Doctors don't have to spend a lot of money to enhance the patient experience." The group is scheduled to examine the practices at Abington Pediatrics, the Orthopedic Surgery Outpatient Department at Einstein Medical Center, the office of Dr. Marc Kress, and the office of Dr. Joel Glassman, both in Jenkintown. Arcadia University is a coeducational, comprehensive university in suburban Philadelphia offering undergraduate and graduate study to 3,000 students annually. The Arcadia University Center for Education Abroad, one of the largest campus-based international study programs in the United States, serves an additional 2,000 students from nearly 300 American colleges and universities each year and has been ranked second in the nation by U.S. News & World Report. Barron's has named Arcadia a "best buy" for the past ten years, and the university is also ranked among the top colleges and universities in the north region by U.S. News' America's Best Colleges. Arcadia's alumni take great pride in their university, with 40 percent of undergraduate alumni donating to their alma mater each year. For more information, go to www.arcadia.edu.